We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or with all original packaging and contents. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at roast@outpostcoffeeroasters.co.uk. After your return is accepted in writing, we will send you details on where to return your package to. Items sent back to us without first requesting a return will not be accepted and no refund will be given. Unless we have made an error in your order, it is the responsibility of the customer to pay for return shipping. If it is our error, we will cover the return shipment cost or may allow you to keep / dispose of the item. 

You can always contact us for any return question at roast@outpostcoffeeroasters.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
As coffee is a food product, we cannot accept return of an item which has been opened unless there is a defect with the product itself. Please contact us using the above details in that case.

Unfortunately, we cannot accept returns on gift card purchases.

Exchanges
The fastest way to ensure you get what you want is to return the item you have as per the above steps and then purchase a replacement.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.